Our refund policy for digital intelligence reports.
ZipScope sells digital commercial intelligence reports generated from location, demographic, economic, and business presence data. Because these reports are delivered immediately as private online report pages, refund eligibility depends on whether the report has already been accessed, generated, or delivered.
Before you purchase
We encourage every visitor to start with the free ZIP report and review the sample report before purchasing a paid report. This helps you understand the format, type of information, and limitations of ZipScope reports before making a payment.
Start free
The free report gives you an initial ZIP-level snapshot so you can evaluate the product experience before upgrading.
Review the sample
The sample report shows the structure, visual style, KPI format, map section, and type of insights you can expect.
Understand the limits
ZipScope reports provide directional commercial intelligence. They do not guarantee revenue, ROI, sales, profit, pricing, or market share.
Digital reports are generally final once accessed.
Paid ZipScope reports are generated and delivered digitally. Once a paid report has been generated, unlocked, accessed, or delivered through a private report link, the purchase is generally considered final.
Generated reports
If the paid report has already been generated for your selected ZIP, industry, or location, it may not be eligible for a refund.
Accessed report links
If the private report link has been opened or used, the report is considered accessed and the sale is generally final.
Instant digital delivery
Because report value is delivered immediately, refunds are handled differently from physical products.
Refund eligibility
Refund requests are reviewed on a case-by-case basis. The table below explains the most common scenarios.
| Situation | Refund Eligibility | Explanation |
|---|---|---|
| Duplicate payment | Usually eligible | If you were charged twice for the same report or transaction, contact us and we will review the duplicate charge. |
| Payment completed, but report was not delivered | Usually eligible for correction or refund review | If a technical issue prevented report access, we may first attempt to restore access or regenerate the report before issuing a refund. |
| Wrong ZIP or wrong industry entered by user | Generally not eligible | Reports are generated based on the information submitted by the user. Please verify ZIP Code and industry selection before purchase. |
| Paid report already generated and accessed | Generally not eligible | Once a digital report has been generated, unlocked, and accessed, the report value has been delivered. |
| User disagrees with interpretation | Generally not eligible | ZipScope reports provide directional intelligence based on available data and structured scoring logic. Disagreement with the interpretation does not automatically qualify for a refund. |
| Enterprise inquiry or custom work | Reviewed case by case | Enterprise requests, deposits, custom analysis, or consulting-related services may have separate terms depending on the scope agreed with the customer. |
What refunds do not cover
ZipScope reports are designed to support business decisions, but they do not guarantee business outcomes. Refunds are not issued because a user expected financial predictions that ZipScope does not provide.
No outcome guarantee
Refunds are not provided because a business decision did not produce expected sales, customers, revenue, or profitability.
No revenue promise
ZipScope does not estimate or guarantee revenue, ROI, pricing, profit, margins, transaction volume, or market share.
No replacement for due diligence
Reports do not replace field research, legal review, financial analysis, local market validation, or professional advice.
How to request a refund review
If you believe your purchase qualifies for review, contact us with the details of your transaction.
Send your request
Email us with your name, email used at checkout, order number if available, ZIP Code analyzed, report type purchased, and a brief explanation of the issue.
We review the case
We may verify payment status, report generation status, access logs, delivery status, and any technical issue related to the transaction.
Refund requests should be submitted within 7 days of purchase.
Requests submitted after this period may still be reviewed, but approval is not guaranteed.
Refund processing
Approved refunds are processed through the original payment method whenever possible.
Original payment method
If a refund is approved, it will generally be returned to the original payment method used through checkout.
Processing time
Refund timing may depend on the payment processor, card issuer, bank, or WooCommerce payment gateway used for the transaction.
Access may be revoked
If a refund is issued, access to the related paid report may be disabled or revoked.
Enterprise and custom requests
Enterprise requests may involve custom analysis, multi-territory review, manual preparation, consulting time, or special scope definitions.
Custom work may follow separate terms
If an Enterprise or custom analysis request requires manual work, special preparation, or agreed project scope, refund terms may be defined separately before work begins. Deposits or custom project payments may become non-refundable once work has started, unless otherwise agreed in writing.
Review a free report before upgrading.
The best way to avoid uncertainty is to start with the free ZIP report and view the sample report before purchasing a paid analysis.